Oct 20,2020 • Filed to: Mac Recovery • Proven solutions

Start quickly with the most recent versions of Word, Excel, PowerPoint, Outlook, OneNote and OneDrive —combining the familiarity of Office and the unique Mac features you love. Work online or offline, on your own or with others in real time—whatever works for what you’re doing. Confirm your version Open any Office app, like Word. In the top menu, click Word About Word. In the dialog box that opens, you'll see a version number that either starts with '15' or '16.' Reset the Word preferences and restart Mac: Mac system is very different than Windows OS and hence, the MS Word preferences are different too. In order to resolve the Microsoft word 2016 keeps crashing on Mac issue, the first thing you should try is to reset the preferences of Word for Mac. Follow the steps below to do this.

'My word keeps crashing on my Mac' - You might have read this query on various Mac forum sites. No matter how advanced and reliable the macOS is, it can still run into some problems. And the worst one is when an important app keeps crashing like MS Office. Whether the system is crashing when you open a particular file or it happens with every file, this erratic behavior impedes the ability to use Mac properly.

It is not only frustrating but sometimes, it also leads to data loss. Thus, in this article, you'll learn how to fix MS Word which is crashing and how to recover crashed word document on Mac. Just go through the article and you'll have all the answers to your problems.

Jun 25, 2016 The 15.2 version of Microsoft Office 2016 for Mac is provided as a free download on our software library. The current installation package available for download requires 1.4 GB of hard disk space. If it prints successfully that tells us that the problem is in your existing document. See Troubleshoot damaged documents in Word for Mac. If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on.

Part 1. For Mac Users: Why Does Microsoft Word Keeps Crashing

Before you get down to the solution part, it is vital that you know why does Microsoft word keep crashing on Mac. The reasons can be listed down to the following points:

The first and foremost problem is wrong or incomplete installation.
You might be using an outdated or incompatible version of Word on your Mac.
A third-party application might be causing the issue.
The MS Word version is not original.
The files are corrupted due to system crash or virus attack or due to some invalid characters.

All these reasons conclude that MS Word crash problem is more common than you realize. You'll often get prompted to either close the application or restart it. Luckily, you can solve the crashing issue with few simple and quick fixes.

Part 2. How to Solve 'Microsoft Word Keeps Crashing Mac' (5 Solutions)

Whether word keeps crashing Mac El Capitan or macOS High Sierra, Maverick, or Lion, the following methods will come in handy for all versions of macOS.

Solution 1. Reset the Word preferences and restart Mac

Mac system is very different than Windows OS and hence, the MS Word preferences are different too. in order to resolve the Microsoft word 2016 keeps crashing on Mac issue, the first thing you should try is to reset the preferences of Word for Mac. Follow the steps below to do this:

Step 1 Launch MS Word from the Desktop and click on the Word option. There you will see the Preferences option. Tap on it to open the main menu.

Step 2 In the Word preferences, you will see the File Locations icon. Click and you will be directed to a File Locations interface.

Step 3 Select the User Templates option and choose the Reset button.

Step 4 This will open up a folder where you will find a Normal.dotm file. Cut and paste the files on the desktop or any other location. You can also move the file to Trash to reset the preferences.

Close the application and restart it to check if the problem is fixed or not. Deleting the Normal file will resolve the issue in most circumstances, if not then there are still other fixes available.

Solution 2. Create a new account

Yes, you might think it is odd, but using a new account to access MS Word can help you. Maybe, MS word for Mac keeps crashing because you don't have the authority to use the application. If your user account is blocked to use a certain application, it leads to crashing issues. To avoid this, create a new account on Mac by following the steps below:

Step 1 Click on the Apple icon and select System Preferences option from the list. Select the Users & Groups tab and as the dedicated window opens up, click on the Lock icon at the bottom of the window to make some changes.

Step 2 Enter the Admin password and click on the '+' icon to add a new account.

Step 3 Provide your basic details for the new account like name, account type, etc. and hit the Create User button. You can also set a password for the new account if you want to and link it with iCloud too.

Now, sign out from the present account and log in with the new account on Mac. Try using MS Word and see if the problem still persists or not.

Solution 3. Run Repair Disk Permissions

Some users might not know about this but the Disk Utility has a feature called First Aid which can repair any application or the entire Mac disk. So, if Microsoft Word keeps crashing on Mac then try running the Disk utility to resolve this issue.

Step 1 Open Disk Utility from the utility window and select the Primary disk of your system.

Step 2 Switch to the First Aid tab and at the bottom of the window; you will see two options, i.e. Verify Disk Permissions and Repair Disk Permissions. Choose the Repair option and wait while the disk repair finishes.

When the disk is repaired, the problem will cease to exist and you will be able to use Word once again.

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Solution 4. Run and open Word in Safe Mode

The Safe Mode in Mac is similar to Windows as it is used for troubleshooting problems. If MS word is crashing on Mac, then with the help of Safe Mode, you can check the problem with the Word application. Plus, you can fix the application as well.

Download Word For Mac

Step 1 Restart your Mac and when you hear the chime sound, press the Shift key to enter the Safe mode. Keep the key pressed until you hear the Safe mode interface on the screen.

Step 2 Log in to your account and find the MS word application from the left side panel. Open it and see if there is still a problem with Word or not.

Normally, Word won't crash in the Safe Mode, but if it does, then it means that the application is irreparable.

Solution 5. Reinstall Microsoft Office for Mac:

Now, all there is left to do is to reinstall MS Word or the entire MS Office on your Mac. If you can't figure out the reasons why Microsoft word 2011 Mac keeps crashing, then deleting and reinstalling the Office suite is a much better idea. It will erase the previous settings and you will be able to use the newer version without any problem.

Step 1 Quit all application running on Mac and open the Hard Drive. Find the Application folder and select the MS Office 2011 or the version which is causing problems.

Step 2 Drag the MS Office suite to Trash and Reinstall MS Office from the App Store.

Finally, all the problems will be resolved. But if you had any unsaved or edited document, then it will get deleted while trying to fix MS Word. Thus, you will need help with the recovery of those files too.

Part 3. How to Recover Crashed and Unsaved Word Docum

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